Cricket Wireless Case Study

Combining Oracle E-Business Suite with non-E-Business Suite Data

About Cricket Wireless

Cricket is a customer-focused company providing innovative mobile wireless services targeted to meet the needs of customers under-served by traditional communications companies.

Cricket has over 4 million customers in 35 of the top 50 US markets. Their revenue of over $1.7 billion in 2008 continues to grow at over 25% per year.

Challenges

The client’s HR department was having a difficult time seeing all HR information in a single place. Payroll reporting was difficult as it was outside Oracle E-Business Suite (EBS). Self-serving and ad-hoc reporting made the business too dependent on Informational Technology.

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