The client had three prime business challenges which KPI was poised to mitigate:
The client did not have a formal process for making inbound requests for changes to their Salesforce.com instance. The limited resource pool challenged the organization with formalizing the backlog intake process.
With KPI's recommendation, the client had the expectation that improvements in BU-level interactions would be achieved by freeing up internal client business analyst time to support backlog capture for new requirements. Furthermore, a process from IT would allow for sizing of the backlog to be accomplished, for work to be mapped to sprints within the client agile-development sprint schedule and for the company to leverage organic resources alongside KPI Partner resources to support additional skills and bandwidth to the client Salesforce.com optimization aims.
KPI was selected to provide the client with strategic architecture services from KPI's Salesforce bench along with the deployment of a Salesforce.com developer which expanded the client's ability to handle the sizable intake from the BU's for downstream Salesforce.com sprints.
Key Project Accomplishments:
INC Research gained control and resolved its backlog issue by understanding the requirements of the backlog and the BU's needs.
Salesforce
Eloqua
Oracle Business Intelligence
Tableau
Informatica
Data.com