As digital banking volumes surged, the bank’s rule-based detection struggled to keep pace with increasingly sophisticated fraud patterns. High false positives and manual reviews created investigation backlogs, while cross-channel visibility across cards, ACH, and digital onboarding remained limited.
KPI Partners implemented an AI-driven fraud intelligence platform with real-time ML scoring, GenAI-based behavioral deviation detection, cross-channel signal correlation, automated case prioritization, and an explainable AI layer designed for audit and compliance transparency.
The result was measurable business impact, including a 32% reduction in fraud losses, a 41% reduction in false positives, 55% faster case resolution, and $18M annualized fraud savings, along with real-time dashboards for executive risk visibility.
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