On-Demand Recording: Customer Spotlight - Royal Caribbean Cruise Lines

Timeline

00:00 - Introduction
03:04 - Overview of Royal Caribbean
03:33 - Project History
04:49 - Project Objectives
05:48 - Business Drivers
07:11 - Why Oracle BI?
07:52 - Oracle Footprint
09:13 - Accomplishments
11:16 - Challenges
13:54 - Original OBIEE 10g Dashboard
14:50 - OBIEE 11g Onboard Analytics Dashboard 
18:43 - Onboard Analytics - Beverage
20:42 - Onboard Analytics - Beverage Drill-Down
21:27 - Onboard Analytics - Beverage Gross Revenue by Hour & Location
22:02 - Onboard Analytics - Spa Top Sales by Age & Country
23:39 - Q & A - Who are the users?
24:53 - Q & A - What changes are made based on these BI reports?
26:03 - Q & A - Did you use a relational database?
27:00 - Q & A - Did you use Essbase?
27:12 - Q & A - Other BI tools being used?
27:35 - Q & A - Details on the hardware environment?
28:25 - Q & A - How often is POS data sent to corporate?
28:51 - Q & A - What is the size & experience of your team?
29:46 - Q & A - Why upgrade from OBIEE 10g to 11g?
30:51 - Q & A - How long was the upgrade from OBIEE 10g to 11g?
31:41 - Q & A - How did you overcome challenges with user authentication & performance?
32:52 - Q & A - How did you handle "real-time" BI with a traditional ETL approach?
33:35 - Q & A - How does the crew gain access?
34:11 - Q & A - OBIEE standalone or oracle BI Apps?
34:29 - Q & A - Is the system compatible with mobile devices?
35:21 - Q & A - Built from scratch using OBIEE?
35:46 - Q & A - Any ad-hoc analysis?
35:59 - Q & A - Future plans at Royal Caribbean?
36:40 - Q & A - Have you realized any ROI?
37:45 - Conclusion