On-Demand Recording: Customer Spotlight - Royal Caribbean Cruise Lines
Business Intelligence in the Middle of the Ocean - Onboard Analytics with OBIEE 11g
Get access to a recording from our live customer spotlight event featuring Ileana Gonzalez and Richard Paley from Royal Caribbean Cruises. Ileana and Richard profile the the successes and challenges behind the business intelligence solution at Royal Caribbean.
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00:00 - Introduction
03:04 - Overview of Royal Caribbean
03:33 - Project History
04:49 - Project Objectives
05:48 - Business Drivers
07:11 - Why Oracle BI?
07:52 - Oracle Footprint
09:13 - Accomplishments
11:16 - Challenges
13:54 - Original OBIEE 10g Dashboard
14:50 - OBIEE 11g Onboard Analytics Dashboard
18:43 - Onboard Analytics - Beverage
20:42 - Onboard Analytics - Beverage Drill-Down
21:27 - Onboard Analytics - Beverage Gross Revenue by Hour & Location
22:02 - Onboard Analytics - Spa Top Sales by Age & Country
23:39 - Q & A - Who are the users?
24:53 - Q & A - What changes are made based on these BI reports?
26:03 - Q & A - Did you use a relational database?
27:00 - Q & A - Did you use Essbase?
27:12 - Q & A - Other BI tools being used?
27:35 - Q & A - Details on the hardware environment?
28:25 - Q & A - How often is POS data sent to corporate?
28:51 - Q & A - What is the size & experience of your team?
29:46 - Q & A - Why upgrade from OBIEE 10g to 11g?
30:51 - Q & A - How long was the upgrade from OBIEE 10g to 11g?
31:41 - Q & A - How did you overcome challenges with user authentication & performance?
32:52 - Q & A - How did you handle "real-time" BI with a traditional ETL approach?
33:35 - Q & A - How does the crew gain access?
34:11 - Q & A - OBIEE standalone or oracle BI Apps?
34:29 - Q & A - Is the system compatible with mobile devices?
35:21 - Q & A - Built from scratch using OBIEE?
35:46 - Q & A - Any ad-hoc analysis?
35:59 - Q & A - Future plans at Royal Caribbean?
36:40 - Q & A - Have you realized any ROI?
37:45 - Conclusion