Transforming Supply Chain Analytics with AI and Automation: 85% Faster Customer Response and 30% Cost Savings for a Leading U.S. Beverage Producer

A leading U.S. beverage manufacturer, one of the largest private-label bottled water producers in the country, partnered with KPI Partners to modernize how its supply chain and inventory control team interacts with its Oracle ERP system. KPI Partners built an AI-powered conversational chatbot on Microsoft Power Platform Copilot Studio, deployed inside Microsoft Teams, to automate inventory and supplier queries and remove the VPN and IT ticketing that slowed every request.

If your teams are still routing routine ERP lookups through VPNs, service tickets, and manual work orders, this story shows a faster path. See how a Teams-native chatbot turned a two-day access process into near-instant answers, then explore what the same approach could do for your operations.